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01Introduction to the Republic of Korea
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02Multicultural Families and Foreigner Support Services
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03Residence and Naturalization
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04Korean Culture and Life
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05Pregnancy and Childbirth
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06Education of Children
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07Health and Healthcare
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08Social Security System
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09Employment and Labor
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10References
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Chapter Introduction Video
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FAQ
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Status of family centers
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Current Status of Danuri Helpline
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Migrant Background Youth Support Foundation
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Current Status of Saeil Center (New Job Center for Women)
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Immigration Offices
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Major Tourist Destinations by Region
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Contact Numbers for Key Foreign Embassies and Consulates in Korea
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Guide to Personal Information Protection
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Danuri Call Center : 1577-1366
가족상담전화 : 1644-6621
21F, 173, Toegye-ro, Jung-gu, Seoul (Chungmuro 3-ga, Namsan Square Building)
Copyright ⓒ KOREA INSTITUTE FOR HEALTHY FAMILY. All Rights Reserved
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Multicultural Families and Foreigner Support Organizations
- Home
- Multicultural Families and Foreigner Support Services
- Multicultural Families and Foreigner Support Organizations
Multicultural Families and Foreigner Support Organizations
Institutes such as the Danuri Helpline ☎1577-1366 (integrated information telephone center for multicultural families), Multicultural Family Support Centers, and Support Centers for Foreign Workers are operated using government assistance and sponsorship from private businesses. There are other support centers for foreigners, operated by regional or private institutes. There is also a self-governing center of foreign residents established in Ansan-si, Gyeonggi-do, where many foreigners live, that provides various administrative services. In addition, many institutes (such as community centers and regional cultural centers) that provide services for Koreans also have classes and programs specifically for multicultural families and foreigners.
01Danuri Helpline ☎1577-1366
- It is a service that provides information on daily life in S. Korea, crisis counseling support, emergency assistance, daily interpretation and three-way phone calls to married immigrant/migrant couples and multicultural families residing in S. Korea.
- Those who need counseling services can conveniently talk in their mother tongue to the
professional immigrant women counselors who speak 13 languages*.
- Provides counseling in Korean, English, Chinese, Vietnamese, Tagalog (Filipino), Khmer (Cambodian), Mongolian, Russian, Japanese, Thai, Lao, Uzbek, and Nepali.
- It is available 24 hours a day, all year-round to provide emergency assistance/ counseling and protection for victims of domestic and gender/sexual violence, and provides other various services such as life counseling, nationality, residency and visa issues, interpretation and translation for court statements in response to difficulties or information needed by multicultural families.
- Counseling is done in cooperation with related agencies such as nationwide Multicultural Family Support Centers, domestic violence counseling centers, the Sexual Violence Counseling Center, the Domestic Violence Victim Protection Facility, police agencies, attorneys, Women's Group Welfare Groups, and Sunflower Centers (Crisis Intervention Centers for Women and Children) within hospitals located nationwide.
- All counseling sessions are confidential; the identity of the caller is not disclosed
(1)Description of Services
| Classification | Contents |
|---|---|
| Regular |
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| Activities related to emergency assistance services and counseling on emergency and violence |
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| Provision of information on life in Korea |
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| Interpretation and three-way communication services |
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(2)How to Use
Telephone Counseling (three-way call available)
- Operation hours: Call 1577-1366 from anywhere within the country, 24 hours a day 365 days a year
- Language Services: Korean, English, Chinese, Vietnamese, Tagalog (Filipino), Khmer (Cambodian), Mongolian, Russian, Japanese, Thai, Lao, Uzbek and Nepali languages
Online Counseling
- 1 Danuri portal
- Website: www.liveinkorea.kr
- How to use: Quick menu → Online counseling
- 2 Korea Institute for Family Health
website
- Website: www.kihf.or.kr
- How to use: Public communication → Online counseling
- 3 Language Services: Korean, English, Chinese, Vietnamese, Tagalog (Filipino), Khmer (Cambodian), Mongolian, Russian, Japanese, Thai, Lao, Uzbek and Nepali languages
Visit Counseling & Interview Counseling
- Visit counseling: Counselors from Danuri Helpline visit those who need counseling services
- Interview counseling: Counseling provided at Danuri Helpline
- How to use: Schedule your date with counselors to make a reservation
Emergency Shelter
- Operating hours: 24 hours a day, 365 days a year
- How to use : Visit the center to get counseling services in Seoul, Suwon (Gyeonggi), Daejeon, Gwangju, Busan, Gumi(Gyeongbuk), and Jeonju (Jeonbuk)
| Nationwide Contact Information | Representative Helpline | Regional Contact |
|---|---|---|
| Seoul | ☎1577-1366 | 1577-1366 |
| Suwon, Gyeonggi | 031-257-1841 | |
| Daejeon | 042-488-2979 | |
| Gwangju | 062-366-1366 | |
| Busan | 051-508-1366 | |
| Gumi, Gyeongbuk | 054-457-1366 | |
| Jeonju, Jeonbuk | 063-237-1366 |
- Six regional counseling centers and emergency shelters other than Seoul (open 24 hours 365 days) are open 365 days (including weekends and holidays). Calls that fall outside these hours are transferred to Seoul, and applicants are sent to the nearest shelter for immigrant women.
02Multicultural Family Support Centers
Multicultural Family Support Centers are organizations that provide seminar (on family, gender equality, human rights, etc.), Korean language education, visiting education, counseling services, information services and translation and interpretation services for married immigrants, in addition to services to support the language skills development of the children of married immigrants, in order to promote better family relations in multicultural families and help multicultural families adapt to Korean society. As of 2022, there are 231 Multicultural Family Support Centers in Korea.
(1)Program Contents
| Category | Common requirement | Elective (example) | Note |
|---|---|---|---|
| Family |
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Annual Mandatory 14 hours, Elective 26 hours or more (Bilingual coach appointment center offers bilingual environment construction program more than 160 hours as a common requirement) |
| Gender equality & human rights |
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Conducted more than 20 hours |
| Social integration |
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- | Work net registration related to the e-Saeil System and link to the Saeil Center (More than 10 cases) |
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Conducts more than 15 hours (Including 4 hours of basic education for volunteers) | |
| Counseling | Family counseling |
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Held more than 80 sessions annually |
The specialized programs for multicultural families operated by the Multicultural Family Support Center are as follows.
| Type | Services |
|---|---|
| Korean language education for special purposes | Seven courses of customized practical Korean Program, reflecting the local demand (study guide for children, preparation for employment, local cultural activities, TOPIK reading/listening/writing for immigrant children) |
| Visiting education services |
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| Case management support | Customized services for psychological and emotional security, strengthening self-reliance competence, etc. for solution of various problems of multicultural families including domestic violence, divorce, etc |
| Interpretation·Translation Services | Interpretation and translation services to help communication in family and social life of marriage immigrants with poor Korean |
| Support for language development of children from multicultural families | Evaluates language development status of children from multicultural families, provides language education for children with communication problems, and trains parents with education strategy |
| Creation of bilingual environment | Creates an environment for children from multicultural families to communicate in tow languages from early childhood (parent coaching for dual language, parent-child interaction program, dual language utilization program, family coaching) |
(2)How to Use
Support centers for multicultural families are operated by region. Call Danuri Helpline ☎1577-1366, for the number of the support center nearest you. Support centers are typically open from 09:00 to 18:00. (Refer to References in Chapter 10)
- Multicultural Family Support Center
- www.liveinkorea.kr
- Download APP
03Rainbow Youth Center of the Migrant Youth Foundation
The Rainbow Youth Center of the Migrant Youth Foundation is a specialized organization that supports youth from multicultural backgrounds (North Korean defectors, children of married immigrants, and children of multicultural families) in accordance with Article 18 of the Juvenile Welfare Support Act. As a non-profit organization, the center works on settlement of migrant youth in Korea, and enhancement of their learning ability and self-reliance. (“Youth from multicultural backgrounds” refers to youth with different migrating experiences which more than one of whose parent is from a country other than Korea or were born in Korea but raised in another country.)
(1)Contents of Support
| Items | Contents |
|---|---|
| Educational support program for youth with multicultural backgrounds Rainbow school |
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| Program for career development • Rainbow Job! • Catch Tomorrow |
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| Introductory social program for North Korean refugee adolescents • Comparative cultural experience • First step into the future |
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| Counseling & local community-related programs Customized information ☎ 02-722-2585 |
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| Fostering of Counseling Interpreters |
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| Indices of psychosocial adaptation of youth with multicultural backgrounds |
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| Fostering of human resources to support youth with multicultural backgrounds |
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| Improvement of the youth’s multicultural sensibility Program “Dagagam” |
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(2)How to Use
- The Rainbow Youth Center of the Migrant Youth Foundation operates various programs for youths with multicultural backgrounds between the ages of 9 and 24 in cooperation with local organizations.
- Program use & application
☎ 02-733-7587 ∥ Telephone inquiry or walk-in/online application - Customized information services
☎ 02-722-2585 ∥ Counseling time weekdays 09:00 ~ 18:00
Phone or online counseling ∥ Homepage-Participation Courtyard-Online counseling - Visit to the foundation
☎ 02-7826-1562 ∥ Operate every 3rd Wednesday of the month
Phone or online counseling ∥ Homepage-Participation Courtyard-Visit to the foundation
04Counseling Center for Foreign Workers
Overview
- The Counseling Center for Foreign Workers operates a support center for foreign workers with a call center as the main function that foreign workers and their employers can use to quickly resolve their difficulties.
Status
| Name | Counseling Center for Foreign Workers (☎1577-0071) |
|---|---|
| Address | Gyeonggi-do Ansan-si Danwon-gu Gojan 2-gil 16 Emerald Building Fl. 3 |
| Operation Hours | Open all year round (09:00-18:00)
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| Languages Supported | 17 languages including: Korean, Chinese, Vietnamese, Tagalog, English, Thai, Indonesian, Sinhalese, Mongolian, Uzbek, Khmer (Cambodia), Bengali, Urdu (Pakistan), Nepalese, Burmese, Kyrgyzstani, and East Timorese |
| Counseling Areas | In addition to helping resolve personal problems, the center provides information on living in Korea and information on resolving workplace disputes to foreign workers and their employees. |
05Immigration Office
The Immigration Office (please refer to the appendix for details on the Immigration Office) oversees the following administrative affairs related to a foreigner's status in Korea: immigration inspection on domestic and foreign travelers, certificate of visa issuance, alien registration, stay permissions (extension of stay, change of status, etc.), violation inspections, nationality changes, refugee status, etc.
06Websites with Multi-Language Support
Since Korea has an advanced ICT network, foreign immigrants are able to obtain information on life in Korea through a variety of websites, and can take advantage of cyber education programs such as Korean language programs and Korean culture education. Websites operated by organizations aimed at foreign residents are particularly useful, as they support multiple languages.
| Website Address | Operating Institution | Service Provided | |
|---|---|---|---|
| Public Operation | |||
| Danuri (Multicultural Family Support Portal) | www.liveinkorea.kr | Korean Institute for Healthy Family | Information on life in Korea, education information, center information, counseling room, reference room, multicultural news, webzine, etc. Counseling and interpretation services in multiple languages for immigrant women who are victims of domestic violence, sexual violence, prostitution, etc. |
| HiKorea (e-Government portal for foreigners) | www.hikorea.go.kr | Ministry of Justice | Provides information on immigration, sojourn, nationality, employment, investment, convenience of living, etc., electronic civil petition service related to sojourn, visit reservation service at the immigration office, consultation service, etc. |
| Multicultural Ggureomi | www.kidsnfm.go.kr | National Folk Museum | Introduces cultures of different countries |
| East to Find, Practical Law | www.easylaw.go.kr/CSM | Ministry of Government Legislation | Provides practical law information necessary for living in Korea to foreigners such as marriage immigration, visa·passport, Industrial Accident Insurance, foreign workers, driver’s license, moving, house rentals, money transactions, etc. in 12 different languages |
| korea.net | www.korea.net | Korean Culture and Information Service | Provides Korean news and information on economy, history, culture, and tourism |
| Government 24 | www.gov.kr | Ministry of Public Administration and Security | Comprehensive information on various benefits provided by the Korean government, including online certificate issuance services, education, and counseling. |
| VisitKorea | www.visitkorea.or.kr | Korea Tourism Organization | Information on travel, festivals, restaurants, and accommodations in Korea |
| Durian | www.ebsd.co.kr | EBS | Provides Korean education programs to learn Korean language and culture and sEBS multicultural programs |
| Nuri King Sejong Institute | nuri.iksi.or.kr/front/main/main.do | King Sejong Institute Foundation | Online learning programs for Korean language and culture |
| National Health Insurance Service | www.nhis.or.kr | National Health Insurance Service | Introduces and provides information on the health insurance system and benefits |
| KBS World Radio | world.kbs.co.kr | KBS | News in multi-languages, programs on current issues, culture, and entertainment, etc. |
| Seoul Hanultari | www.mcfamily.or.kr | Seoul-s | Provides information on multicultural families support, community, Korean language education, jobs, occupational training, and public transportation |
| Seoul Global Center | global.seoul.go.kr | Civil affairs center for foreigners in Seoul, life support for foreigners, driver’s license, and tax information consultancy | |
| Ansan Multicultural Support Headquarters | global.iansan.net | Ansan-si, Gyeonggi-do | Introduces Ansan Community Service Center for Foreigners and provides information on multicultural family support programs, webzine in 8 languages, Korean language education, interpretation, counseling support, medical and legal information, etc. |
| Chungnam Dawoolim | www.dawoolim.net | Chungcheongnam-do | Provides information on living in Korea and life in Chungcheongnam-do (center news, guide to living in Korea, introduction of different cultures, everyday Korean) |
| National Pension Service | www.nps.or.kr | National Pension Service | Provides information related to national pension such as application and report for national pension, how to pay insurance fees, etc |
07Mobile Applications with Multi-Language Support
| Mobile Name | Operating Institution | Contents | Service Provided |
|---|---|---|---|
| Danuri | Korean Institute for Healthy Family | Guidebook for Living in Korea, information on multicultural family support center nationwide, and emergency contact numbers | Android, IOS |
| 共 ZONE | Korea Immigration Service of the Ministry of Justice | A newsletter published by the immigration office and Korea Immigration Services under the Ministry of Justice, providing information on visa policies for arrival/departure, immigration policies, introduction on immigration offices & duties, and useful information for foreign nationals staying in Korea. | Android, IOS |
| East to Find, Practical Law | Ministry of Government Legislation | Provides practical law information necessary for living in Korea to foreigners such as marriage immigration, visa/passport, Industrial Accident Insurance, foreign workers, driver’s license, moving, house rentals, money transactions, etc. in 12 different languages | m.easylaw.go.kr/MOM |
| My Seoul | Seoul-si | Information on administration, job, Korean education, multilingual chatting, international calls, domestic calls, salary calculation, Dasan Call Center for foreigners and multicultural families | Android, IOS |
| Multicultural Happiness Sketch | Busan Metropolitan City | Korea living information, Korean language education information, job information, counseling information, program introduction and schedule, information on Busan's multicultural support center/global center | Android, IOS |
| KBS World Radio | KBS | Provides text and video clips related to Korea, including news, current affairs, entertainment, etc. in 11 languages | Android, IOS |
| Emergency Ready APP | Ministry of Public Administration and Security | Disaster safety information service for foreigners residing in Korea | Android, IOS |
This work can be used according to the “KOGL (Korea Open Government License) Type 4: Source Indication+Prohibition of Commercial Use+Prohibition of Change” condition.
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